The children are still very much learning to manage their relationships and emotions at this age and most incidents will, therefore, be of a minor nature which will be dealt with by the school staff in a way appropriate to the child’s age and maturity. However, a parent will be contacted where their child has been involved in any serious breach of the school’s code of behaviour and strategies discussed to help ensure a fun and safe learning environment for all.


We value the support of you, the parents, and know that by working together most issues can be quickly addressed and difficulties resolved. In most cases we ask that you meet in the first instances with your child’s class teacher to discuss any concerns you may have about your child’s learning or behaviour.

Should you feel that your concerns are not resolved then a meeting with the Headteacher can be arranged.

If you have a complaint about the Headteacher, then you can request further discussions with the Chair of the Governing Body.

A copy of our Complaints Policy is available to download from the school website or a paper version obtained from the school office on request.



Restrictive Physical Interventions (RPI) /Team Teach – We pride ourselves at Crowan Primary School on providing a safe learning environment for our pupils. Sometimes, some of our children may get anxious or agitated – we will do our best to help pupils to calm down using communication skills, distraction techniques and removing triggers where possible.

However, there may be times when children need more help to calm down – this may require staff physical support to ensure the pupils’ own safety, the safety of other pupils and staff, or that property is not seriously damaged. This can require physical intervention.

At Crowan Primary, we have trained in the Team Teach approach to managing challenging behaviour. We have 4 staff in school who carry out initial training, ongoing refresher training, and advise staff of managing behaviour.

All incidents where children need to be held to help them to calm down are recorded in the school and parents are informed as a matter of course.

Children who are likely to need help in this way will have an Individual Behaviour Management Plan that will be discussed with you and consistently followed by all school staff  – please see our Policy for the Use of Physical Restraint

'Good behaviour and positive attitudes ensure that all pupils come to school ready to learn.’ OFSTED 2012